SMS Terms & Conditions

These SMS Terms & Conditions (“Terms”) govern your use of text messaging services provided by Heritage Health Network (“HHN,” “we,” “us,” or “our”). By providing your mobile number and opting in to receive text messages, you agree to these Terms.

Types of Messages

By opting in, you may receive the following types of text messages from HHN:

  • Appointment reminders and confirmations.
  • Care coordination updates and follow-ups.
  • Welcome and onboarding messages for new members.
  • Health assessment scheduling and reminders.
  • General health-related reminders and notifications.

 

Message Frequency

Message frequency may vary depending on your health plan, care schedule, and coordination needs.

Carrier Charges

Message and data rates may apply. Please check with your mobile carrier for details about your plan and charges. HHN is not responsible for any charges related to SMS messages.

Opt-Out Instructions

You can opt out of receiving messages at any time by replying STOP to any SMS message. After you send STOP, we will confirm your opt-out via text and you will no longer receive SMS messages from us. To rejoin, reply START to any SMS message.

Help Instructions

Reply HELP for assistance. You may also contact us at:

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
Privacy Policy: heritagehealthnetwork.com/privacy-policy

Eligibility

You must be at least 18 years old or have parental/guardian consent to opt in to HHN’s SMS messaging services.

Changes to Terms

We may update or modify these Terms at any time. Updates will be posted on our website, and your continued use of SMS services constitutes your agreement to any updated Terms.

Contact Us

If you have questions about these SMS Terms & Conditions, please contact us at: