Understand how we use text messaging to support your care.
Last Updated: 09/09/2025
Your Consent to Receive Text Messages
These SMS Terms & Conditions (“Terms”) govern your use of text messaging services provided by Heritage Health Network (“HHN,” “we,” “us,” or “our”). By providing your mobile number and opting in to receive text messages, you agree to these Terms.
Types of Messages
By opting in, you may receive the following types of text messages from HHN:
Appointment reminders and confirmations.
Care coordination updates and follow-ups.
Welcome and onboarding messages for new members.
Health assessment scheduling and reminders.
General health-related reminders and notifications.
Message Frequency
Message frequency may vary depending on your health plan, care schedule, and coordination needs.
Carrier Charges
Message and data rates may apply. Please check with your mobile carrier for details about your plan and charges. HHN is not responsible for any charges related to SMS messages.
Opt-Out Instructions
You can opt out of receiving messages at any time by replying STOP to any SMS message. After you send STOP, we will confirm your opt-out via text and you will no longer receive SMS messages from us. To rejoin, reply START to any SMS message.
Help Instructions
Reply HELP for assistance. You may also contact us at:
